At Daph Focus, we want you to be satisfied with your purchase. This Returns & Refund Policy outlines the conditions under which returns and refunds are accepted.

Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.

• To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

• Requests for returns must be made within 7 days of delivery.

Non-Returnable Items
Certain products cannot be returned, including:

• Items damaged due to misuse or mishandling by the customer

• Products without original packaging

• Accessories sold as part of a bundle unless the full bundle is returned

Return Process

1. Contact us at [email protected] within 7 days of receiving your order to request a return.

2. Provide order details and a description of the issue (including pictures if applicable).

3. Once approved, you will be guided on how to return the product.

Refunds

• Refunds are processed only after the returned item is inspected and approved.

• Since we only offer Cash on Delivery (COD), refunds will be issued as either:

  • Replacement of the product, or

• Refund approval and processing may take up to 10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us at [email protected].